As the aviation industry stands at a crossroads, with increasing passenger expectations and the need for sustainable operations, INFORM’s presentation will focus on four main pillars essential for shaping the future of airports. These pillars aim to foster smarter operations, a better customer experience, and greater sustainability across airport processes.
INFORM underscores the importance of a smart and digital approach to airport operations. With the increasing complexity of modern air travel, it is crucial for airlines, airports, and ground handlers to rethink how they share resources and information. By integrating AI technology and data analytics, airports can optimise resources, improve communication between stakeholders, and streamline operations. This approach will not only reduce costs but also lead to more efficient airport processes, enhancing operational resilience and responsiveness to passenger needs.
INFORM advocates for putting passengers at the heart of airport operations. In the era of seamless travel, airports need to offer an experience that prioritises convenience, comfort, and speed without sacrificing security. Passenger-centric operations aim to provide smooth transitions from check-in to boarding, making the airport experience less stressful and more enjoyable. By improving wait times, enhancing self-service options, and integrating real-time data, airports can create a customer-first environment that benefits both passengers and operational staff. This focus is essential to boosting passenger satisfaction and maintaining loyalty in an increasingly competitive travel market.
As the world grapples with climate change and environmental challenges, INFORM stresses the need for sustainable aviation ecosystems. This includes adopting green technologies, reducing carbon footprints, and enhancing energy efficiency in airport operations. Sustainable airports will not only mitigate their environmental impact but will also align with global sustainability goals, helping the aviation sector move towards a more eco-friendly future. The use of renewable energy sources, electric ground support equipment, and efficient waste management systems will be crucial in shaping airports that contribute to a cleaner environment.
With the number of PRMs rising globally, INFORM highlights the growing challenge of integrating PRM handling into airport operations. Aging populations, combined with increasing mobility issues, have led to a significant rise in the demand for PRM services at airports. INFORM’s solution involves adapting airport infrastructure to meet the needs of PRMs, such as better gate management, more accessible boarding procedures, and improved coordination for smoother turnarounds. Airports will need to enhance their support services and adjust their processes to accommodate PRMs, ensuring an inclusive travel experience for all passengers. This includes optimising resources for wheelchair allocation, stand assignments, and special services.
INFORM’s vision for the Airport of the Future at Inter Airport Europe 2025 is both ambitious and necessary. By focusing on smart operations, passenger-centric designs, sustainable practices, and the growing role of PRM handling, INFORM is shaping the future of airport technology and passenger experience. The GroundStar Suite is at the core of this vision, offering comprehensive solutions for airport management that not only increase efficiency but also reduce operational costs and enhance sustainability.
Airports today are navigating tough hurdles like record-breaking passenger numbers, worker shortages, and heightened environmental concerns. That’s where INFORM’s cutting-edge tools step in. Their smart solutions are designed to be the backbone of the aviation sector, enabling it to bounce back stronger than before. By boosting operational resilience, shaving off wasted time, and ramping up traveler satisfaction, INFORM’s innovations are effectively blueprints for the airports of tomorrow. The end goal? An air travel experience that’s smooth, smart, and gentle on the planet, every step of the journey.
